It is our top priority to make sure that all the products we ship arrive in perfect condition. However, if under specific circumstances you are not 100% satisfied with your purchase, we are here to help.

Please connect with us by sending your emails to info@aidolhouse.com including:

• Your Order Number
• Product name
• The issue with your product

Regarding Shipping

1. Customers are responsible for making sure that the address is filled in correctly. If the item was not able to deliver due to an incorrect address that was not caused on our side, we unfortunately won't be able to provide a refund.
2. Due to language barrier and communication complications, once the item had reached the local post office, it is up to the customer to contact the local post office if the item wasn't able to deliver for various reasons.
3. Once a package is marked as delivered, there is limited assistance we can provide at this point. We do not take liability for stolen or lost packages that have been already delivered.

4. We are not responsible for orders returned to us due to incorrect shipping addresses or other reasons that are not caused on our end. Please double check that the shipping address is correct whenever you place an order. Returned orders that failed to delivered cannot be shipped out again and will be refunded minus all the associated/additional shipping cost.  

5. Packages using Media Mail are at a higher risk of being damaged during transit due to rough handling by the courier. Our team will do our best to package all orders as securely as possible, but Aidol House is not liable for any damages that happen during transit.

Important Guidelines

1. Please provide an unedited unboxing video for any refund/return or missing inclusion inquiries relating to our albums and official K-POP merchandise.
2. Once a package is marked as delivered, there is limited assistance we can provide at this point. Aidol House will not be responsible for refunding stolen packages.
3. Aidol House shall not be held responsible for the validity of the information of official K-POP products registered and available for sale on the Aidol House website as it has been presented by sellers.
4. Only albums and official K-POP merchandise are eligible for returns. No returns offered for other items on our store. The original shipping fees will not be refunded.
5. Product case is for protecting content only. Any defect of the case will not be eligible for refund, return or replacement.
6. No refund will be granted for returned items with missing components.
7. We will only provide refunds for returned items that we have received. Shipping cost is non-refundable. 
8. Media Mail is only available for KPOP Albums, books, and other forms of media. With Media Mail, your packages can be opened and inspected by the Postal Service (USPS). Aidol House will not be responsible for any damages caused by this inspection.

Eligibility

You will be eligible for refund, return or store credit at our discretion if:

1. The product arrives faulty, defective, missing and/or the wrong product.  Please note that if you're requesting a full refund for a faulty and/or defective item, the declared issue must be substantial enough to the point where it can longer perform its function (e.g. vinyl broken in half, plushie ripped, etc.). Otherwise it will be subjected to a partial refund, store credit or replacement based on the severity of the defect at our own discretion.
2. Order Inquiries regarding wrong/missing products must have concrete proof. For all official K-POP items, we have an Aidol House exclusive barcode attached on the outer plastic wrap for verification purposes. The barcode must be present for us to verify the item, otherwise it will not the eligible for any returns or refund.
3. You have not received your product for over 60 days. Orders that have not been informed as lost in transit over 90 days will NOT be eligible for a shipping refund.

Return Procedure

1. Please submit your return request within 2 weeks of receiving your package.
2. All returned items must be packaged and returned unopened/sealed in its original packaging. If not, we can only provide a partial refund for you. 

There are certain situations where only partial refunds are granted:

• Any item not in its original condition
• Any item that is returned late (shipped over 14 days after receiving the return label).