Shipping policy
Order Cancellation
We won't be able to guarantee the cancellation of your order. Once orders are fulfilled or shipped out, we are not able to provide refunds.
Fulfillment Process
After placing your order, please allow 3-5 business days for our system to process the order. We work with direct suppliers that offer guaranteed authentic items from South Korea. They will ship the items requested to our fulfillment center in Michigan, USA. All orders will come with a valid tracking number.
Additional Notes
Customers are responsible for making sure that the address is filled in correctly. If the item was unable to deliver due to an incorrect address, we unfortunately won't be able to provide a refund.
Shipping delays may occur if your package is subjected to customs clearance.
Shipping Options + Delivery Time
We provide U.S. domestic shipping for albums, official K-pop merch and other selected items via USPS First Class Mail, USPS Priority Mail, and Media Mail. Standard shipping will be used for orders sent out from our warehouse in Asia.
Please note that this is ONLY the shipping time. Total delivery time = Processing Time + Custom Clearance (International Orders) + Shipping.
Domestic Shipping (U.S. and selected items ONLY)
| Service | Shipping Time (Business Days) |
| USPS Priority Mail | 1-3 |
| USPS First Class Mail | 1-5 |
| Media Mail | 2-8 |
Standard Shipping
|
Region |
Shipping Time (Business Days |
| United States, Canada | 12-15 |
|
United Kingdom, Spain, Germany, Italy, France, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Croatia, Estonia |
12-15 |
| Australia, New Zealand, Japan, Singapore, South Korea, Brazil, Mexico | 12-20 |
| Other Countries | 15 - 20 |
Please be aware that Customs clearance might cause extra holding time! If you still have not received your item or have any other questions, please feel free to contact us!
Customs information
VAT (Value Added Tax), other taxes, custom duties and/or fees might be added by your destination country. These additional charges for taxes or customs clearance are the responsibility of the recipient. Unfortunately, we can not estimate what the charges may be since customs and taxation policies vary widely from country to country.
For further details, please contact your destination local customs office or visit their official website.